Customer Survey

Company

Name

Phone

Please rate our services from 1 to 5 (Scale: 1 = poor, 5 = excellent)

A. Customer Requirements and Expectations

MEATEC INC. correctly identifies product and service quality features and the relative importance of these features to customers.

B. Customer Relationship Management

MEATEC INC. communicates well with its customers.

MEATEC INC. acts on complaint information and special requests.

MEATEC INC. is improving relationships with customers.

C. Customer Service Standards

Customer service at MEATEC INC. is accessible to me.

D. Commitment to Customers

MEATEC INC. makes other types of commitments to promote trust and confidence in its products and services.

E. Complaint resolution for Quality Improvement

MEATEC INC. ensures that complaints are resolved promptly by customer-contact employees.

F. Customer Satisfaction Determination

MEATEC INC. provides good customer satisfaction relative to competitors.

G. Performance

MEATEC INC. always meets the promised delivery date.

MEATEC INC.’s products always meet our requirements.

MEATEC INC.’s invoices and packing slips are clear, provide for easy processing and always correct.

Comments and suggestions for improvement:

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